Refund Privacy

At Move & Win, we are dedicated to providing top-quality board games and ensuring your satisfaction with every purchase. If you are not completely satisfied, our refund policy is as follows:

Cancellations

• If you cancel your board game order within 7 days of purchase and the game has not been opened, you are eligible for a full refund.
• Cancellations made 3 to 6 days after purchase will be eligible for a 50% refund, provided the game remains unopened.
• Cancellations made more than 6 days after purchase or if the game has been opened or used are non-refundable.

Defective or Damaged Products

If you receive a defective or damaged board game, please contact us within 7 days of receiving the game. We will offer either a replacement or a full refund, depending on the situation.

Opened or Used Games

If you have opened or used the board game and are not satisfied with your purchase, please contact us within 14 days of receiving it. We may offer an exchange or store credit, depending on the condition of the game.

Pre-Orders

• Pre-order cancellations are eligible for a full refund if made at least 7 days before the official release date.
• Cancellations made within 7 days of the release date are non-refundable, but store credit or exchanges may be offered in certain circumstances.

We want to ensure that your experience with us is as enjoyable as possible. If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team.

Thank you for choosing Move & Win!